Over the last few weeks I have ordered some of my own swag from Threadless an from Redbubble to have a look at the quality of the products and to see what the experience of being a customer to either platform is. As far as the quality of the products goes, I was happy with the things I received from both organisations. The tote bag in the picture at the top of this post was from Threadless, it feels really solid and strong, the colours of the digital printing are really good.
The blue tote bag above is from Redbubble. I would say the quality is similar, the digital printing again is really nice and the cloth is a little softer which I prefer I think.
I think the main difference has come in the form of my experience of getting the products shipped to me in the UK. Redbubble appear (from one experience so definitely not a systematic exploration) to have world wide shipping sorted out. I ordered things last week and they are all already in my sweaty excited hands.
Threadless unfortunately do not seem to have this cracked. I think I made a mistake in the early stages of ordering – you can opt to pre-pay surcharges and I didn’t do this as I didn’t quite realise I needed to do this (if you live outside of the US do this). Two of my items are now floating around the uk postal system somewhere. I contacted Threadless’ customer service team for help with my undelivered items and let’s just say I had a very frustrating interaction with someone who didn’t seem to understand my problem, or didn’t care that the did give me a second tracking number, which I had not seen before, so I could work out the problem for myself. I am not trying to work with the courier, having had to find contact details for them via google, to find out what I need to do next – I think I need to pay a customs charge, but not really sure as neither Threadless nor the courier have actually contacted me directly to tell me what to do next. So basically I’m having to do far more detective work than I have time for to get my hands on my own products. I am hoping this is a one off shipping problem, and not their general approach to customer services as it is pretty disappointing so far.
Another thing – I submitted a design to a Threadless competition this week- it’s the first time I’ve ever done something like this – if you had a spare moment I would really appreciate your votes, which you can submit here.